Policies and Procedures
Clients are guaranteed absolute confidentiality.
While you have my total commitment, results are a matter of your choices and actions, therefore, no refunds are issued. Extenuating circumstances occur and should you decide to withdraw from a program, the remaining balance will be held in credit for one year (from the date of withdrawal) toward a future program of your choice.
When enrolled in a program, it’s very important that you call on time. If you’re unable to keep a scheduled appointment, we ask that you promptly reschedule to maintain the integrity of the program. IMPORTANT: If you call in late, you simply forfeit the minutes you've missed and at the 15-minute mark we consider you a “no-show." You are granted one make up call for a no-show, to be scheduled as the coaching calendar allows.
We both know time is our most valuable asset. In honor of that, we both agree to give a minimum of 24 business hours notice of any changes to the program schedule. Our commitment and punctuality is vital to your success. Commitment is one of the key factors for generating change.
Where applicable, Pre-call docs are to be emailed 24 hours prior to your session. These forms will prepare us for the discussion around your progress and current challenges, weekly exercises, and your particular coaching goal for the session. Post-call docs are to be emailed within 24 hours after the call. All exercises are designed to support your intended results and will be discussed in session.
I want you to be 100% satisfied with the program and our partnership. If I ever say anything that upsets you or you do not feel right, please bring it to my attention during the call. I will, however, often say things that seem confronting, such is the nature of coaching.
Coaching can reveal the things in your life that are not working for you. When a person recognizes their strategies aren’t working, they naturally get uncomfortable. The good news is that feeling is often an indicator of growth. One of the aims of coaching is to help you reinvent parts of your life, while taking new actions and revising strategies that have become redundant. Remember, you are not the issue, the strategy is.
I promise to champion you and your changes without judgement and with optimism and support.